Last update on 9 April, 2025

This Privacy Policy (the “Policy”) describes Our policies and practices regarding the collection, use and disclosure of Your information when You use Isabella Genish's Services. It also explains Your privacy rights under applicable laws, including the EU General Data Protection Regulation (GDPR), UK GDPR and Israel's Protection of Privacy Law.

By using the Company’s Services, You agree to the collection and use of information in accordance with this Policy. This Policy forms an integral part of our Terms of Use, which govern Your use of Our services. In case of any conflict between this Policy and the Terms of Use, the Terms of Use will prevail for indemnification, liability limitations, and general usage terms, while this Policy will govern privacy-related matters.

• Interpretation; Definitions.

1. 1. Interpretation. The words of which the initial letter is capitalized have the meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural form.
   2. Definitions. For the purposes of this Policy:

• Collection of Personal Data.

1. 1. Types of Data Collected. While Using the Company’s Services, We may collect and process the following types of Personal Data and non-personal information:
      1. Personal Identification Information – Full name, Email address, phone number, and city of residence.
      2. Health and Wellness Information – Weight, height, body measurements, health condition, medical restriction, injuries, dietary preferences, food sensitives and allergies, fitness history and goals, progress tracking and physical performance indicators.
      3. Communication Data – information you provide when contacting us, including emails, messages sent via contact forms, WhatsApp or other communication platforms, feedback, survey responses and testimonials.
      4. Device and usage data – IP Address, browser types, operating systems, device identifiers, referral URLs, and user interaction data.
      5. Marketing preferences – preferences related to promotional messages, subject to Your consent.
      6. We reserve the right to anonymize Personal Data gathered and to use any such data, and We will use such data, outside the scope of this Policy, only when it is anonymized (the “Anonymized Data”).
   2. How We Collect Data?
      1. Directly from You – when You enter any details into our Services.
      2. Through External Landing Pages – we also collect personal data through external landing pages operated by third-party platforms (Lead Management and Email Marketing Systems). Information submitted through these landing pages, such as contact details and preferences, is processed and managed in accordance with this Policy.
      3. Automatically – when You interact with Our Website, We collect Usage Data through tracking technologies. We may also collect any other diagnostic data automatically collected for service improvements.
      4. From Third Parties – in some cases, We receive data from business partners, fraud prevention services, or analytics providers.

For more information about the Cookies and tracking technologies, please visit our Cookies Policy.

• Legal Basis for Processing. For compliance with any Applicable Data Privacy Laws, each data processing activity is based on a lawful basis:

1. 1. 1. Consent – When We rely on Your consent to process Your Personal Data, such as sending marketing communications; collecting and processing sensitive data (e.g geolocation data); you have the right to withdraw Your consent at any time.
      2. Contractual Necessity – When processing Personal Data is necessary to perform Our contractual obligations, including: processing orders and Providing customer support and handling inquiries.
      3. Legitimate Interest – When We process data based on Our legitimate business interests, which include: fraud prevention and security monitoring to protect Our platform and users; improving Our Services by analyzing usage trends and optimizing operations; and ensuring platform stability and performance.
      4. Legal Obligation – When We are required to process data to comply with legal or regulatory obligations, such as: responding to law enforcement or regulatory requests; retaining data for tax, accounting, or compliance purposes; and enforcing Our legal rights in case of disputes or violations.

• In accordance with the GDPR, the specific legal basis for processing: consent and performance of a contract. In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

• Use of Your Personal Data. The Company acts as a Data Processor and processes Personal Data only on behalf of its customers. We may use Personal Data for the following purposes: 

• To Provide and Personalize Our Services – To deliver tailored fitness, nutrition or coaching plans based on Your personal needs, goals, and preferences; To communicate with You regarding Your program, progress, updates or support requests.

• To process orders and manage deliveries – We collect and process delivery-related data, including order details, recipient addresses, and driver assignments, to optimize routes and ensure successful deliveries.

• To Improve Our Website and Services – To analyze usage trends and optimize user experience; to troubleshoot issues and enhance functionality.

• For communication and Support – to respond to Your inquiries or requests; to send You updates about Your program, appointments or changes to Our terms and Services.

• For business transfers. We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or another sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our service users is among the assets transferred.

• For Marketing Purposes (with consent) – to send newsletters, promotions or marketing materials relevant to Our Services; you may Opt-Out of receiving such communication at any time by following the unsubscribe instructions in the message or contacting us directly.

• For other purposes. We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.

1. 1. 1. Anonymized Data. The Anonymized Data includes anonymized data that We collect from Our Services. Such information about the services You use or purchase may be collected and combined with information about the products and services used or purchased by others, but no Personal Data will be included in the resulting data.

• Transfer of Your Personal Data. Isabella does not sell or share Your Personal Data for marketing purposes. However, as a data processor, We may share certain data with third-party service providers (sub-processors) to support the functionality of Out Services.

1. 1. 1. Sharing Data with Third Parties. We may share Your Personal Data with the following parties:

• Cloud Hosting and IT Service Providers. We use third-party cloud storage and infrastructure providers to host and operate Our platform securely.

• Payment Processors. If You subscribe to Our Services, payment details will be processed securely through a compliant payment provider.

1. 1. 1. 1. Communication Providers – We may use SMS, email, and notification services to inform recipients and drivers about order status, estimated arrival times and delivery updates.

• With Your consent. We may disclose Your personal information for any other purpose with Your consent.

• Forms and Survey Data Providers: We use third-parties platforms to collect, store, and manage certain customer data submitted via forms and surveys. These platforms process data on our behalf and are contractually bound to handle your information in accordance with applicable data protection laws and this Policy.

• International Transfer of Your Personal Data. As a global service provider, Your Personal Data may be transferred and processed in countries outside of Your place of residence, including locations that have different data protection laws. Personal Data is processed at Isabella’s operational offices and at the locations of Our third-party service providers and sub-processors (e.g., cloud hosting, payment processing, and communication services). This means Your information may be stored and processed on servers located in different jurisdictions where data protection laws differ. We take all reasonable steps to ensure that Your data is protected in accordance with this Policy. Personal Data will not be transferred to any country or organization unless there are adequate legal safeguards in place, such as: Standard Contractual Clauses (SCCs) for transfers to countries without an adequacy decision; Adequacy Decisions for transfers to jurisdictions deemed to provide sufficient data protection (e.g., the EU recognizes Canada as an adequate jurisdiction); and/or Binding agreements with our third-party providers requiring compliance with applicable privacy laws. By using Our Services and providing Your Personal Data, You agree to these international transfers as described in this Privacy Policy.

• Legal Requirements. The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: (i) comply with a legal obligation or in response to valid requests by public authorities (e.g., a court or a government agency); (ii) protect and defend the right or property of the Company; (iii) prevent or investigate possible wrongdoing in connection with the Company’s Services; (iv) protect the personal safety of users of the Company’s Services or the public; and (v) protect against legal liability.

• Retention of Your Personal Data. The Company will retain Your Personal Data only for as long as is necessary to fulfill the purposes set out in this Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when it is needed to enhance security, improve the functionality of Our Services, or when a longer retention period is legally required.

• Security of Your Personal Data. The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. You agree that the Company shall not be liable in any way for any damage whatsoever that may result from any such third-party behavior. We use anonymizing and pseudonymizing where suitable. We monitor Our systems for possible vulnerabilities and attacks.

Your Rights under GDPR (EU & UK Residents). 

• You have the right to: 

1. 1. 1. Access, correct or delete Your Personal Data: Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us at mailto:isabellafit123@gmail.com to assist You. You have the right to have any incomplete or inaccurate information We hold about You corrected. You also can receive a copy of the Personal Data We hold about You. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
      2. Object to processing of Your Personal Data. This right exists where We are relying on legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this basis. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
      3. Request data portability. We will provide You, or to a third party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
      4. Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Company’s Services.
      5. Exercising Your GDPR Data Protection Rights. You may exercise Your rights by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible. You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

• The Right to Access and Rectification under the Israeli Privacy Protection Law. You aware that your are under no legal obligation to provide personal information. In case you Use Our Services, You agree that if You choose not to provide such information, You will not be able to receive Our Services. You hereby waive any claim and/or demand and/or legal action against the Company and anyone acting on its behalf. You consent to the use of your personal information for the purpose detailed above. Pursuant to Section 13 and 14 to the Israeli law, You have the right to review your information held about you and request its correction if necessary. Subject to proof of the requires correction and the data controller's consent.

• Email Marketing. We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

• Push Notifications. We may send You push notifications through Our mobile applications. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device.

• Links to Other Websites. Our Services may contain links to other websites or applications that are not operated by Us. If You click on a third-party link, You will be directed to that third-party’s website or application. We strongly advise You to review the privacy policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

• Changes to this Policy. We may update Our Policy from time to time. We will notify You of any changes by posting the new Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

• Contact Us. If You have any question about this Policy, You can contact us by: isabellafit123@gmail.com